ISO 27001:2025 “Employee Clicked the Phishing Link” Is NOT a Root Cause. It is a Description of What Happened. ISO 27001 Clause 10.2 Requires You to Explain Why the System Allowed It.
Most ISO 27001 corrective actions stop at “human error.” This blog explains why Clause 10.2 requires system-level root cause analysis and evidence-based improvement.